TruBroker™
TruBroker™ Stories
TruBroker™
- What is a TruBroker™ ?
- How does it add value for our Partners?
- Who is eligible for badges and what types of badges are available?
- What is the eligibility criteria for TruBroker™ badges?
- When will an agent receive a Responsive Broker Badge?
- When will an agent receive a Quality Lister Badge ?
- See all 11 articles
Claim a Transaction
Regulatory Information
Profolio™
Area Prime Slots
Credit Top-Ups
New User Creation on Profolio™
- How do I create a new user in Profolio™?
- Can I create multiple accounts for one of my agents as I am looking forward to assigning multiple roles?
- We have successfully created a new account, but we did not receive the email to set up the account with a password.
- Why am I unable to find the Agency Tools, Users, or Add New User options under my account?
- Do I have to fill in all the details requested while creating the account?
Permit ID
- What are permits and why are they needed on my listing?
- How to Edit Existing Permits for Listings?
- Will additional credits be consumed if my rejected listing goes live after being rechecked?
- What happens when I attempt to “Recheck” a listing which has been rejected due to an invalid permit?
- When can I use the option to recheck permits for rejected listings?
- What happens if I resubmit a rejected listing with an updated permit number?
- See all 20 articles
Your Agent/Agency Profile
- How to Add or Validate Broker License Number (BLN) for my agent profile?
- How can I change my Profolio™ password?
- How can I enrol for a product training session?
- How can I update/amend my watermark?
- How can I add a watermark to my listing images?
- Why has my agent profile(s) been rejected due to "Invalid BRN" for a profile which does not belong to the emirate of Dubai and does not require a BRN number?
- See all 15 articles
Advertising your Listings
- What steps can I take to guarantee the successful completion of my photography request?
- How can I place a photography request for my property?
- Is a listing immediately deactivated upon a user reporting?
- What do I do if another agency has posted a listing I have exclusive rights to?
- I can't find the location of my property in the available location dropdown. How can I add a location?
- Where can I find the "Rejected Properties" section?
- See all 25 articles
Call Tracking
- Why am I only receiving missed call alerts via email without any actual calls, despite having call tracking activated on my profile?
- I receive SMS notifications for missed calls without any actual calls. Why is this happening?
- Do I have to deactivate call tracking for deleted users?
- Will call tracking be activated automatically once you have a Bayut agency account?
- Call tracking is activated for my agency but why are the answer rates not reflecting for my agents on Profolio™?
- How is my call answer rate calculated?
- See all 7 articles
Analysing Leads
- Why can't I find the chat option on my live listing?
- Can I request the Leads API as a Profolio™ user?
- How many times can our CRM pull the data from the leads API?
- Can I have an API only for WhatsApp?
- How can I ensure the integration of all types of leads into my CRM system?
- What is the Leads API?
- See all 7 articles
Understanding the Credit System
- Can I use my available credits to apply listing products?
- What are Bayut Credits?
- What causes my credit consumption to vary across my listings?
- Where can I view my credit consumption report?
- Do I need to assign credits to each user for posting listings?
- Will my credits be carried over to next month?
- See all 9 articles
Wallets on Profolio™
Profolio™ App
Listings
All about the App
TruCheck™
Getting the TruCheck™ Badge
- How can I apply for a TruCheck™ badge?
- Can I upload the same image to TruCheck™ multiple apartments within the same building?
- What should I do if my TruCheck™ request fails to go through and keeps on buffering post submission?
- How will a TruCheck™ badge improve my listing performance?
- Why do my approved TruChecked™ properties only show a Checked badge?
- How can I TruCheck™ my off-plan property?
Getting the Checked Badge
Documents and Guidelines
- I have received the following notification: "Unable to verify the 'Form A' due to password protection on it"? How to resolve this?
- I have submitted the wrong documents for my Checked request , how can I fix this?
- Can I submit a Checked request without a Title Deed for a completed property?
- What are the documents required to acquire a Checked/TruCheck™ badge for offices in a business center?
- Can I submit a Checked request without the owner's Emirates ID/passport?
- What are the guidelines to be followed when uploading pictures for TruCheck™?
- See all 7 articles
SmartLeads™
Why you should use SmartLeads™
Trakheesi
Off-Plan
Promoted articles