This badge aims to reward agents who are easily reachable, that is, have a high response rate.
Eligibility Criteria:
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- Minimum 5 WhatsApp messages or phone call leads received in the given month.
- An overall response rate of the above to be at least 70% at the end of the month.
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Note: Only calls and WhatsApp messages sent during business hours (9 AM and 7 PM on weekdays) count towards the response rate calculation. Additionally, WhatsApp messages responded to within 8 hours will be considered.