When an agent is no longer active, the best practice is to deactivate their agent profile as this ensures that accurate and up-to-date information is presented to users.
In order to deactivate an agent's profile please follow the following steps:
- Log in to your Profolio™ admin account
- Click on Agency Tools and select the Users option
- Click on the third option under the Actions column
- Select Delete Agent from the dropdown to deactivate profile
Note: Only admins/owners have the access to deactivate agent profiles.